Effective Date: August 17, 2026
Last Updated: August 17, 2026
1. Introduction
Welcome to Folksfirst Labs.
These Terms and Conditions ("Terms") govern your access to and use of the website located at https://folksfirstlabs.com/ and any websites, applications, software, products, platforms, features, or services offered by Folksfirst Labs that reference or incorporate these Terms.
In these Terms, "Folksfirst Labs," "Folksfirst," "we," "our," and "us" refer to Folksfirst Labs.
"You" and "your" refer to the individual accessing or using our website or Services and, where applicable, the company, organization, or other legal entity on whose behalf that individual is acting.
Our products and services may include, without limitation:
- Datafort
- CodeSafe
- Agentic OS
- Related security, data protection, development, AI, and workplace security products
- Any additional software, applications, platforms, or services we introduce in the future
Collectively, these are referred to as the "Services."
By accessing or using our website or Services, creating an account, purchasing a subscription, or otherwise indicating your acceptance of these Terms, you agree to be bound by them.
If you do not agree with these Terms, you must not use the applicable Services.
Certain Services may also be governed by an order form, subscription agreement, enterprise agreement, Data Processing Agreement, Service Level Agreement, product-specific terms, or other written contract between you and Folksfirst Labs. Where such an agreement conflicts with these Terms, the specifically negotiated written agreement will control to the extent of that conflict.
2. About Folksfirst Labs
Folksfirst Labs develops technology designed to help businesses protect sensitive data, source code, confidential information, and AI-powered workflows while enabling teams to work securely.
Our contact details are:
Company: Folksfirst Labs
Website: https://folksfirstlabs.com/
Email: info@folksfirstlabs.com
Phone: +91 8275774298
Office Address:
5A, 4th Floor, City Vista
Kolte-Patil Downtown
Kharadi, Pune, Maharashtra
India
3. Eligibility
Our website is intended for individuals aged 16 years or older.
However, to independently create a paid account, purchase a subscription, enter into a commercial agreement with Folksfirst Labs, or otherwise enter into a legally binding contract with us, you must:
- Be at least 18 years old or have otherwise attained the age of majority under the law applicable to you;
- Have the legal capacity to enter into the agreement; and
- Not be prohibited from using the Services under applicable law.
If you use the Services on behalf of a company, employer, organization, government body, or other legal entity, you represent and warrant that:
- You have authority to bind that entity to these Terms; and
- The entity agrees to be responsible for your use and the use of its authorized users.
If you do not have such authority, you must not accept these Terms on behalf of that organization.
4. Website Use
You may access our public website for legitimate informational and business purposes, including:
- Learning about Folksfirst Labs
- Exploring our products
- Contacting us
- Registering interest
- Requesting information
- Requesting product demonstrations
- Communicating with our team
You may not use our website in a manner that:
- Violates applicable law;
- Interferes with website availability or security;
- Attempts unauthorized access to systems or infrastructure;
- Introduces malicious software or harmful code;
- Scrapes or extracts information through prohibited automated methods;
- Impersonates another person or organization;
- Misrepresents your affiliation with another entity;
- Attempts to bypass technical protections; or
- Otherwise causes harm to Folksfirst Labs, our users, or third parties.
5. Accounts
Folksfirst Labs does not currently require an account to access the public website.
If account functionality is introduced, you may be required to create an account to access some Services.
When creating or maintaining an account, you agree to:
- Provide accurate and current information;
- Maintain accurate account information;
- Keep your login credentials confidential;
- Use appropriate security measures;
- Notify us promptly if you believe your account has been compromised; and
- Accept responsibility for activity performed through your account where permitted by applicable law.
You must not:
- Share credentials with unauthorized individuals;
- Access another person's account without authorization;
- Create accounts using false identities;
- Circumvent account limitations;
- Attempt to obtain unauthorized administrative privileges; or
- Use accounts for unlawful purposes.
We may require additional authentication or security controls for certain Services.
6. Organizational Accounts
Where an account is provided or controlled by your employer or another organization, that organization may be able to administer your access to the Services.
Authorized administrators may, depending on the product and configuration:
- Add or remove users;
- Assign permissions;
- Configure organizational policies;
- Manage subscriptions;
- Control product settings;
- View relevant security logs;
- Review account activity;
- Manage organizational content;
- Suspend accounts; or
- Request deletion of organizational data.
If you use a Folksfirst Labs account provided by an organization, your use may also be governed by that organization's internal policies.
The organization is responsible for ensuring that it has the necessary authority to create and administer accounts for its users.
7. License to Use the Services
Subject to these Terms, payment of any applicable fees, and any separate agreement governing your subscription, Folksfirst Labs grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services during the applicable subscription or authorized usage period.
This right is granted solely for your legitimate internal business or personal purposes, as applicable.
No ownership interest in Folksfirst Labs software, intellectual property, technology, or Services is transferred to you.
Your right to use the Services automatically ends when:
- Your subscription expires;
- Your account is terminated;
- Your authorization is withdrawn;
- Your applicable agreement ends; or
- These Terms are terminated.
8. Acceptable Use
You agree to use the Services responsibly and lawfully.
You must not use the Services to:
- Violate any applicable law or regulation;
- Infringe intellectual property rights;
- Access systems without authorization;
- Facilitate cyberattacks;
- Distribute malware, viruses, ransomware, spyware, or malicious software;
- Conduct phishing or credential theft;
- Facilitate fraud;
- Circumvent security protections;
- Interfere with other users;
- Harass or unlawfully monitor individuals;
- Process unlawfully obtained information;
- Store or distribute illegal content;
- Conduct attacks against systems, networks, accounts, or infrastructure;
- Attempt to compromise Folksfirst Labs infrastructure; or
- Use the Services for any unlawful or malicious purpose.
Legitimate security testing, penetration testing, vulnerability assessment, or security research involving systems you own or are expressly authorized to test is not prohibited solely because it involves security tooling, provided such activity is lawful and complies with applicable authorization requirements.
9. Prohibited Technical Activities
Unless expressly permitted by law or authorized by us in writing, you may not:
- Reverse engineer the Services;
- Decompile or disassemble proprietary software;
- Attempt to obtain non-public source code;
- Circumvent licensing mechanisms;
- Bypass usage restrictions;
- Disable or interfere with security controls;
- Remove proprietary notices;
- Copy material portions of our software;
- Republish proprietary software;
- Create unauthorized derivative works;
- Resell the Services except under an authorized reseller arrangement;
- Use automated systems to overload our infrastructure;
- Probe or scan infrastructure without authorization; or
- Attempt unauthorized access to our internal systems.
Nothing in this section is intended to restrict rights that cannot lawfully be restricted.
10. Customer Content and Data
Depending on the Service, customers may submit, upload, store, access, transmit, or otherwise process information through Folksfirst Labs.
This may include:
- Source code
- Confidential documents
- Customer information
- Business records
- Databases
- Uploaded files
- AI prompts
- AI conversations
- Configuration data
- Security policies
- Workspace information
- Other customer-controlled information
We refer to this collectively as "Customer Content."
As between you and Folksfirst Labs, you retain your ownership and other applicable rights in Customer Content.
These Terms do not transfer ownership of your Customer Content to Folksfirst Labs.
You grant Folksfirst Labs a limited right to host, process, transmit, reproduce, and otherwise handle Customer Content only as reasonably necessary to:
- Provide the Services;
- Perform requested functionality;
- Secure the Services;
- Maintain the Services;
- Provide customer support;
- Follow your authorized instructions;
- Comply with applicable law; or
- Fulfil contractual obligations.
Additional processing terms may be set out in a Data Processing Agreement or enterprise agreement.
11. Your Responsibilities for Customer Content
You are responsible for Customer Content that you or your authorized users provide to the Services.
You represent that you have the rights, permissions, authority, and lawful basis reasonably required to process that Customer Content through our Services.
You must not knowingly upload or process information through the Services where doing so would:
- Violate applicable law;
- Infringe another party's intellectual property rights;
- Breach confidentiality obligations;
- Violate privacy or data protection obligations; or
- Exceed your authorization.
If you process personal information concerning employees, customers, contractors, users, or other individuals, you remain responsible for complying with your applicable legal obligations as the organization determining how such information is used.
12. AI Features and AI Processing
Certain Folksfirst Labs products may incorporate artificial intelligence functionality or interact with third-party or proprietary AI systems.
Where AI functionality is available, you acknowledge that AI-generated content may:
- Be incomplete;
- Contain errors;
- Be inaccurate;
- Produce unexpected results; or
- Require human review.
You are responsible for evaluating AI-generated outputs before relying upon them for important decisions.
You must not rely exclusively on AI-generated output for decisions where human review is legally required or reasonably necessary, particularly decisions that could materially affect safety, legal rights, finances, employment, healthcare, or other high-impact matters.
13. No Customer Data Used for AI Model Training
Folksfirst Labs does not use:
- Customer source code;
- Customer files;
- Confidential documents;
- Customer databases;
- Personal information contained in Customer Content;
- AI prompts;
- AI conversations; or
- Other Customer Content
to train our artificial intelligence or machine learning models.
We also do not intentionally provide Customer Content to third-party AI providers for the purpose of training their general-purpose models.
Where AI processing is used to provide requested functionality, Customer Content may be processed only as reasonably necessary to provide that functionality, subject to applicable agreements, safeguards, and service configurations.
This provision does not prevent Folksfirst Labs from using information that is:
- Publicly available and lawfully usable;
- Owned by Folksfirst Labs;
- Synthetic;
- Properly anonymized so that it cannot reasonably identify a customer or individual; or
- Voluntarily provided specifically as product feedback,
provided such use complies with applicable law and contractual commitments.
14. Intellectual Property Rights
The Services and all associated intellectual property belonging to Folksfirst Labs or its licensors remain their respective property.
This may include:
- Software
- Source code
- Object code
- Website content
- Product designs
- User interfaces
- Graphics
- Logos
- Trademarks
- Product names
- Documentation
- Architecture
- Databases
- Algorithms
- Workflows
- Technology
- Text
- Images
- Videos
- Designs
- Proprietary methods
Except for the limited rights expressly granted under these Terms, no rights are transferred to you.
15. Folksfirst Labs Trademarks
Names, logos, trademarks, product names, and branding associated with Folksfirst Labs, Datafort, CodeSafe, Agentic OS, or other Folksfirst Labs products may be protected by applicable intellectual property laws.
You may not use Folksfirst Labs branding in a manner that:
- Suggests an unauthorized partnership;
- Suggests endorsement that does not exist;
- Misrepresents our relationship;
- Confuses customers;
- Infringes our intellectual property rights; or
- Damages or misuses our brand.
Authorized partners may use branding according to separately agreed brand guidelines.
16. Feedback
We welcome product suggestions, ideas, feature requests, recommendations, and other feedback.
If you voluntarily provide feedback, you grant Folksfirst Labs permission to use, reproduce, adapt, implement, and incorporate that feedback into our products and business without an obligation to compensate you.
This does not transfer ownership of Customer Content to Folksfirst Labs.
Do not include confidential information in general feedback unless appropriate confidentiality protections apply.
17. Confidentiality
Where you receive non-public information belonging to Folksfirst Labs through your business relationship with us, you must not disclose or misuse that information except as authorized.
Similarly, Folksfirst Labs will handle customer confidential information subject to applicable agreements and legal obligations.
Confidential information may include:
- Non-public technical information;
- Security information;
- Product roadmaps;
- Pricing arrangements;
- Source code;
- Customer Content;
- Business strategies;
- Credentials;
- Internal documentation; or
- Information identified as confidential.
Separate confidentiality or non-disclosure agreements may apply to certain relationships.
18. Privacy
Our collection and processing of personal information is governed by our Privacy Policy, available through the Folksfirst Labs website.
The Privacy Policy explains matters including:
- Information we collect;
- How information is used;
- Data sharing;
- Security;
- Data retention;
- User rights;
- Cookies;
- AI processing;
- Data deletion; and
- Privacy-related contact information.
By using the Services, you acknowledge that personal information may be processed as described in our Privacy Policy.
Where a Data Processing Agreement applies, that agreement may contain additional obligations governing personal information processed on behalf of a customer.
19. Security
Folksfirst Labs uses technical, organizational, and administrative measures designed to protect our Services and information processed through them.
However, no software system, network, electronic communication, cloud environment, or security technology can guarantee complete protection from every possible threat.
Accordingly, we do not warrant that:
- The Services can never be compromised;
- Unauthorized access can never occur;
- Customer systems can never experience malware;
- Data loss can never occur;
- Every attack will be prevented; or
- The Services will identify every possible security threat.
You remain responsible for implementing security practices appropriate to your organization, including where applicable:
- Account security;
- Password management;
- Device security;
- Access management;
- Backup strategies;
- Business continuity;
- Employee security practices; and
- Proper product configuration.
20. Security Incidents
If you discover a suspected vulnerability, unauthorized access, security incident, or misuse involving Folksfirst Labs, please notify us at:
info@folksfirstlabs.com
You agree not to publicly disclose a vulnerability in a manner that unnecessarily places our customers or infrastructure at risk before we have had a reasonable opportunity to investigate and address the matter.
This provision does not prohibit lawful reporting to regulators, authorities, or other persons where such reporting is legally protected or required.
21. Service Availability
We aim to provide reliable Services, but we do not guarantee uninterrupted or error-free availability unless an applicable Service Level Agreement expressly provides otherwise.
The Services may occasionally become unavailable due to:
- Maintenance;
- Updates;
- Infrastructure issues;
- Security incidents;
- Third-party outages;
- Internet disruption;
- Software errors;
- Force majeure events; or
- Circumstances outside our reasonable control.
We may perform scheduled or emergency maintenance when reasonably necessary.
Enterprise customers may receive separate availability commitments through an applicable Service Level Agreement.
22. Product Changes
We may improve, update, modify, replace, add, or remove features from our Services over time.
Where a material change substantially affects a paid Service, we will seek to provide reasonable notice where appropriate and required by applicable agreements or law.
We may introduce:
- New features;
- New integrations;
- New product plans;
- New security functionality;
- New account functionality;
- New pricing; or
- New Services.
Changes will not alter existing contractual commitments where a separate agreement prevents such modification.
23. Beta, Preview, and Experimental Features
We may occasionally provide access to features identified as:
- Beta;
- Preview;
- Experimental;
- Early Access;
- Trial;
- Development; or
- Similar terminology.
Such features may:
- Contain errors;
- Change without notice;
- Have limited functionality;
- Be discontinued; or
- Perform differently from generally available products.
Unless otherwise agreed in writing, beta or experimental functionality is provided on an "as available" basis and should not be used for critical production workloads where failure could create significant harm.
24. Third-Party Services and Integrations
The Services may integrate with or depend on third-party products or infrastructure.
These may eventually include providers such as:
- Amazon Web Services (AWS);
- Stripe;
- Analytics services;
- Authentication providers;
- AI service providers;
- Communication tools;
- Development tools; or
- Other cloud and infrastructure providers.
Your use of third-party services may also be governed by the provider's own terms and privacy policies.
Folksfirst Labs does not control independent third-party services and is not responsible for their acts or omissions except to the extent liability cannot legally be excluded.
25. Third-Party Links
Our website may contain links to third-party websites.
Those links are provided for convenience or informational purposes.
Folksfirst Labs does not control third-party websites and does not necessarily endorse:
- Their content;
- Products;
- Services;
- Security practices; or
- Privacy practices.
Your use of third-party websites is at your own discretion and subject to their applicable terms.
26. Pricing
Some Folksfirst Labs Services may become paid products.
Applicable pricing may be displayed through:
- Our website;
- A checkout page;
- A quotation;
- An order form;
- A subscription agreement;
- An enterprise agreement; or
- Another written commercial arrangement.
Prices may vary based on factors such as:
- Number of users;
- Product;
- Subscription period;
- Features;
- Deployment configuration;
- Support requirements; or
- Enterprise requirements.
Unless expressly stated otherwise, applicable taxes may be charged in addition to advertised or quoted prices where required.
27. Payments
If online payments are introduced, Folksfirst Labs intends to use Stripe or another disclosed payment provider.
You authorize us and the applicable payment provider to process amounts associated with purchases you make.
Payment processing may require information such as:
- Billing name;
- Billing address;
- Payment method;
- Tax information;
- Company information; or
- Other transaction information.
Payment information handled by a third-party payment provider is also subject to that provider's terms and privacy practices.
28. Subscriptions and Renewals
Where a Service is sold as a subscription, the applicable purchase page, order form, or agreement will specify matters including:
- Subscription term;
- Price;
- Billing frequency;
- Renewal terms;
- Included users or usage;
- Applicable taxes; and
- Cancellation terms.
If automatic renewal applies, this will be disclosed as required by applicable law.
By purchasing an automatically renewing subscription, you authorize recurring charges in accordance with the terms disclosed when purchasing the subscription until the subscription is cancelled or otherwise ends.
Enterprise contracts may contain different renewal terms.
29. Trials
We may offer free or paid trials.
Trial availability, duration, usage restrictions, and eligibility may differ by product.
Unless otherwise stated:
- Trials may be limited to one per customer or organization;
- Trial features may differ from paid plans;
- We may modify or discontinue a trial offer; and
- Trial access may end when the stated trial period expires.
We will disclose applicable payment or automatic conversion terms before charging a customer following a trial where required by law.
30. Cancellations
Customers may cancel subscriptions according to the cancellation terms applicable to their plan, order form, or customer agreement.
Cancellation ordinarily prevents renewal rather than automatically reversing charges already incurred, unless:
- The applicable purchase terms provide otherwise;
- Folksfirst Labs agrees otherwise; or
- Applicable law requires a refund.
Enterprise subscriptions may be subject to separately negotiated termination provisions.
31. Refunds
Refund eligibility will depend on:
- The applicable Service;
- Subscription terms;
- Purchase method;
- Order form;
- Customer agreement; and
- Applicable law.
Any specific refund policy applicable to a purchase will be disclosed when the relevant paid product is launched or included in the applicable commercial terms.
Nothing in these Terms limits any refund or consumer right that cannot legally be waived.
32. Taxes
Prices may exclude applicable taxes unless expressly stated otherwise.
You are responsible for taxes, duties, levies, or similar governmental charges associated with your purchase where applicable, excluding taxes based on Folksfirst Labs' net income.
Where required, we may collect:
- GST;
- VAT;
- Sales tax;
- Withholding-related information; or
- Other applicable taxes.
Business customers are responsible for providing accurate billing and tax information.
33. Suspension of Services
We may temporarily suspend access to all or part of the Services where reasonably necessary because of:
- Non-payment;
- A serious security risk;
- Suspected unauthorized access;
- Illegal activity;
- Material breach of these Terms;
- Abuse of the Services;
- A threat to other customers or infrastructure;
- A legal requirement; or
- Emergency maintenance.
Where reasonably possible and appropriate, we will attempt to notify affected customers.
We will seek to limit suspension to the scope and duration reasonably necessary to address the issue.
34. Termination by You
You may stop using our public website at any time.
If you have a subscription or customer agreement, termination will be governed by the terms applicable to that subscription or agreement.
Where account deletion functionality is available, you may also be able to request closure of your account.
Requests may be submitted to:
info@folksfirstlabs.com
Termination does not automatically eliminate outstanding payment obligations or other obligations that accrued before termination.
35. Termination by Folksfirst Labs
We may terminate or suspend your access where:
- You materially violate these Terms;
- You fail to pay amounts due;
- You use the Services unlawfully;
- You create a serious security risk;
- Continued provision would violate law;
- Continued provision would expose Folksfirst Labs or others to material harm; or
- A separate customer agreement permits termination.
Where appropriate, we may provide notice and an opportunity to remedy a breach before termination.
Some violations, including serious fraud, malicious attacks, or significant security threats, may justify immediate suspension or termination.
36. Effect of Termination
When access terminates:
- Your license to use the applicable Service ends;
- You must stop accessing the terminated Service;
- Outstanding fees may remain payable;
- Certain Customer Content may be deleted according to applicable retention policies;
- Contractual provisions intended to survive termination will continue to apply.
Depending on the applicable product and agreement, customers may have an opportunity to export eligible Customer Content before deletion.
Sections concerning intellectual property, confidentiality, disclaimers, liability, indemnification, disputes, accrued payment obligations, and other provisions that by their nature should survive will remain effective after termination.
37. Disclaimer of Warranties
To the maximum extent permitted by applicable law and except where expressly stated in a separate written agreement, the website and Services are provided on an "as is" and "as available" basis.
Folksfirst Labs does not make warranties that:
- The Services will always be uninterrupted;
- Every feature will always remain available;
- The Services will be completely error-free;
- Every security threat will be detected;
- Every attack will be prevented;
- Data loss can never occur;
- AI-generated information will always be accurate;
- The Services will satisfy every specific business requirement; or
- Third-party services will remain continuously available.
Nothing in these Terms excludes warranties, guarantees, or rights that cannot lawfully be excluded.
38. Security Product Disclaimer
Folksfirst Labs develops security-oriented technology intended to reduce risk and improve protection.
Cybersecurity involves evolving threats, human behavior, external systems, configuration choices, vulnerabilities, and circumstances beyond the control of any single provider.
Accordingly, descriptions such as:
- "secure";
- "protected";
- "prevention";
- "protection";
- "blocking"; or
- similar security terminology
describe the intended capabilities and objectives of relevant products and should not be interpreted as an absolute guarantee that every possible security incident, attack, data leak, malware infection, insider action, or unauthorized access attempt will always be prevented.
Specific contractual security commitments agreed with a customer remain unaffected.
39. Limitation of Liability
To the maximum extent permitted by applicable law, Folksfirst Labs and its directors, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the Services, including loss of profits, revenue, goodwill, opportunity, or business interruption, except where such liability cannot legally be excluded.
For paid Services, unless a separate written agreement states otherwise, Folksfirst Labs' aggregate liability arising out of or relating to the relevant paid Service will not exceed the amount actually paid by the customer to Folksfirst Labs for that Service during the 12 months immediately preceding the event giving rise to the claim.
For free Services or use of the public website, our aggregate liability will be limited to the maximum extent permitted by applicable law.
These limitations do not apply where liability cannot lawfully be limited or excluded.
A separately negotiated enterprise agreement may provide different liability arrangements.
40. Indemnification
To the extent permitted by applicable law, if you use the Services on behalf of a business or organization, that organization agrees to defend, indemnify, and hold harmless Folksfirst Labs and its directors, employees, contractors, and affiliates from third-party claims, damages, liabilities, losses, and reasonable costs arising from:
- Unlawful Customer Content;
- Your material breach of these Terms;
- Your infringement of third-party rights;
- Unauthorized or unlawful use of the Services; or
- Your violation of applicable law.
This obligation will not apply to the extent a claim results directly from Folksfirst Labs' own breach, negligence, wilful misconduct, or other conduct for which liability cannot lawfully be excluded.
Separate enterprise agreements may contain different indemnification provisions.
41. Consumer Rights
These Terms are primarily structured for business and professional use of Folksfirst Labs products.
However, where you legally qualify as a consumer, nothing in these Terms is intended to waive or restrict rights that cannot be waived under applicable consumer protection law.
If a limitation, disclaimer, arbitration provision, jurisdiction clause, or other term conflicts with a mandatory consumer protection right applicable to you, the mandatory legal protection will prevail to the extent of that conflict.
42. Compliance With Laws
You agree to use the Services in compliance with laws and regulations applicable to you.
Depending on your activities, these may include requirements concerning:
- Privacy;
- Data protection;
- Cybersecurity;
- Intellectual property;
- Employment;
- Export control;
- Sanctions;
- Financial regulation;
- Consumer protection; or
- Industry-specific regulation.
Folksfirst Labs does not provide legal advice regarding whether a particular use of the Services satisfies your regulatory obligations.
You are responsible for assessing requirements applicable to your organization.
43. Export and Sanctions Compliance
You may not use, export, re-export, transfer, or provide access to the Services in violation of applicable trade restrictions, sanctions, or export control laws.
You represent that you will not knowingly use the Services where such use is prohibited by applicable law.
44. Changes to These Terms
We may update these Terms from time to time because of changes to:
- Our Services;
- Business operations;
- Features;
- Technology;
- Legal requirements;
- Security practices; or
- Commercial arrangements.
When these Terms are updated, we will revise the "Last Updated" date.
Where changes are material and applicable law or our agreement with you requires notice, we may provide notice through:
- Our website;
- Email;
- Product notifications;
- Account notifications; or
- Another reasonable method.
If a material change requires your consent under applicable law, we will seek that consent.
Changes will not retroactively alter separately negotiated contractual rights unless permitted by the relevant agreement.
45. Electronic Communications
By communicating with Folksfirst Labs electronically or using our Services, you acknowledge that certain communications, agreements, notices, and records may be provided electronically where permitted by law.
Electronic communications may include:
- Emails;
- Account notifications;
- Product notices;
- Subscription notices;
- Security alerts;
- Invoices;
- Contract-related notices; or
- Other electronic records.
You are responsible for keeping your contact information reasonably current.
46. Force Majeure
Folksfirst Labs will not be responsible for delay or failure to perform an obligation caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.
Such circumstances may include:
- Natural disasters;
- Floods;
- Fires;
- Earthquakes;
- Epidemics or pandemics;
- War;
- Terrorism;
- Civil unrest;
- Government actions;
- Internet failures;
- Telecommunications failures;
- Widespread cloud infrastructure outages;
- Power failures;
- Labour disputes; or
- Other events outside our reasonable control.
Payment obligations already incurred are not automatically excused by this provision unless applicable law or the relevant agreement provides otherwise.
47. Governing Law
These Terms and any dispute arising from or relating to them will be governed by the laws of India, without regard to conflict-of-law principles, except where mandatory law requires otherwise.
Mandatory consumer, privacy, employment, or other statutory rights applicable in your jurisdiction are not waived merely because these Terms specify Indian law.
48. Dispute Resolution
Before initiating formal proceedings, you and Folksfirst Labs agree to make reasonable efforts to resolve disputes through good-faith discussions.
A party may initiate this process by providing written notice describing:
- The nature of the dispute;
- Relevant circumstances; and
- The requested resolution.
Notices to Folksfirst Labs may be sent to:
info@folksfirstlabs.com
If a commercial dispute cannot be resolved through reasonable good-faith discussions, the parties may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time, subject to any different dispute-resolution mechanism contained in an applicable written customer agreement.
Unless otherwise agreed:
- The seat and venue of arbitration will be Pune, Maharashtra, India;
- The arbitration will be conducted in English; and
If the parties cannot mutually appoint an arbitrator, appointment may be made in accordance with applicable arbitration law.
Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a court with appropriate jurisdiction where legally permitted.
If mandatory consumer law gives you the right to pursue a claim through a consumer commission, court, regulator, or other forum, this arbitration clause does not remove rights that cannot legally be waived.
49. Jurisdiction
Subject to the arbitration provision above and any mandatory legal rights, courts having competent jurisdiction in Pune, Maharashtra, India will have jurisdiction over court proceedings arising from or relating to these Terms.
A separately negotiated written agreement may specify another jurisdiction or dispute-resolution procedure.
50. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.
Folksfirst Labs may assign these Terms in connection with:
- A merger;
- Acquisition;
- Corporate restructuring;
- Sale of business or assets;
- Change of control; or
- Transfer to an affiliate,
subject to applicable law and any contractual restrictions.
51. No Partnership or Agency
These Terms do not create a:
- Partnership;
- Joint venture;
- Franchise;
- Employment relationship; or
- Agency relationship
between you and Folksfirst Labs.
Neither party has authority to bind the other except where expressly agreed in writing.
52. No Third-Party Beneficiaries
Unless expressly stated otherwise, these Terms are intended to govern the relationship between you and Folksfirst Labs and do not create enforceable rights for unrelated third parties.
53. Waiver
If Folksfirst Labs does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce that provision later.
A waiver is effective only to the extent expressly made by the party granting it.
54. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary so that the remaining provisions continue in effect where legally possible.
The invalidity of one provision does not automatically invalidate the remainder of these Terms.
55. Entire Agreement
These Terms, together with any applicable:
- Privacy Policy;
- Order form;
- Subscription agreement;
- Enterprise agreement;
- Data Processing Agreement;
- Service Level Agreement;
- Product-specific terms; and
- Other incorporated agreement
constitute the applicable agreement between you and Folksfirst Labs concerning your use of the relevant Services.
For enterprise or separately contracted customers, the negotiated agreement will prevail over these Terms where the documents expressly conflict.
56. Order of Precedence
Where more than one agreement governs the Services and the documents conflict, the following order will generally apply unless the relevant agreement states otherwise:
- Signed enterprise or customer agreement;
- Signed order form;
- Data Processing Agreement for matters specifically concerning personal data processing;
- Product-specific terms;
- Service Level Agreement for applicable service-level matters;
- These Terms and Conditions;
- Other website policies.
The specific terms of a later signed agreement may override this order.
57. Contact Us
If you have questions regarding these Terms and Conditions, please contact:
Folksfirst Labs
Website:
Email:
info@folksfirstlabs.com
Phone:
+91 8275774298
Office Address:
5A, 4th Floor, City Vista
Kolte-Patil Downtown
Kharadi, Pune, Maharashtra
India
Effective Date: August 17, 2026
Last Updated: August 17, 2026